Docupost Courrier

Automatically capture all incoming mail

DOCUPOST Mail is generic and multi-channel software for the intelligent capture by digitization and automatic reading of all incoming mail. With DOCUPOST Mail, all mail received by your organization (mail, email, faxes, files, images from mobiles, messages sent in a portal) is easily digitized, filed, indexed and distributed to the recipient.

DOCUPOST Mail is an optimization tool for your mail room or your customer contact center. It allows you to capture all of your organization’s incoming mail and transform it into usable digital documents through the most modern process management tools. DOCUPOST Mail is a pre-configured solution by SERES for rapid and economic implementation.

 Main features of DOCUPOST Mail

  • Multi-channel capture: paper, fax, email, computer file import, etc.
  • Intelligent information capture (typed, handwritten).
  • Several categorization functions through automatic document recognition (ADR): by format, keyword, etc.
  • Automatic learning of categorization rules by mail content.
  • A pre-configured library of automatic categorization of recurring documents.
  • Exclusive technology for automatic information extraction thanks to SERES’ OCR/ICR recognition engines.
  • Automatic indexing by simple configuration of the main index: dates, French social security number, customer number.
  • Ergonomic and productive videocoding with entry and processing accelerators of mail in files or envelops.
  • Indexing of images in full page mode (full text).
  • Interfacing with the IT system, workflow or content management.


Benefits of DOCUPOST Mail

  • Effectiveness: Speed up the internal distribution time of your incoming mail for faster integration and exact distribution to the recipient.
  • Savings: Reduce the employees in your mail room thanks to automated sorting. Save the work time of your qualified employees for tasks with more added value. Use less paper copies by working with electronic images. Reduce the need for physical internal distribution.
  • Reliability: Benefit from the automatic reading of information for better entry reliability that is free from human error.
  • Flexibility: Transform all incoming mail into electronic images for easier management and for the use of third party technology such as ERP, workflow, EDM/EEIDM, CRM, SCM/ECM, archiving and third party archiving or to improve the effectiveness of those already in place. Your employees can even consult their mail remotely.
  • Traceability: Know at all times where to find a piece of mail received for better control of operations. You can also know your processing times, identify bottlenecks and optimize your organization. 
Recognition of handwriting: the benefits of DOCUPOST Mail
DOCUPOST Mail categorizes and indexes even hand-written letters. Its exclusive handwriting recognition engines locate and recognize alphanumeric indices by determining key words in text to deduce the general subject.

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