
Multi-channel customer platform
A single platform to connect your company to its customers.
Make use of the many technology channels available, such as EDI, Web EDI, digitisation, etc.
Eliminate paper and manual tasks by switching to electronic sending and receiving of all management documents.
- You receive your customer documents (orders, sales reports, order amendments, etc.) converted into the right format for your information system;
- You gain the benefit of complete integration of all data, including for paper documents which are digitised with our ADR / ADC solutions for automated data extraction;
- You can send customer documents (invoices, order confirmations, dispatch notes, etc.) in the format your customers are expecting
An approval workflow module is available to you, enabling you to define the circuit taken by your documents (depending on the document type, relevant internal department, etc.) before approval and final inclusion within your IS.
The interchange monitoring web portal is available seven days a week over a secure connection. For real-time traceability of all the documents you have sent and received.
A platform available as a hosted application, versatile and scalable; centralising all of your electronic and paper (with digitisation) interchanges in a one-stop service. The result is improved traceability of data and increased responsiveness.

The benefits to you:
- Each document is centralised within the one-stop service for conversion into the expected format;
- Your company is connected to its customers and is adapted to their specific needs. More responsive, you meet their requirements. And being in step with their requirements separates you from your competitors;
- You standardise and optimise your in-house document management processes irrespective of the interchange process used (EDI, Web EDI, fax, paper, etc.) and the types of document involved.
360° visibility over customer management!
To see your strategic and operational benefits from a fresh viewpoint:
1 - Processing of your logistical, commercial or financial data flows in their entirety;
2 - Data consolidation regardless of the technology channel used;
3 - Reduced risk of error and lower administrative costs relating to processing data manually;
4 - Traceability of data (visibility of orders, stock positions, delivery notes, etc.) and optimised processing times (shorter order cycle, synchronisation, issues related to lost documents eliminated, etc.);
5 - Improved quality of service offered to your customers.

