Docapost is a global operator offering its clients consulting services and solutions helping them to optimise their business relations processes, through the use of processes in the flow processing value chain (digitisation, secured electronic interchanges, desktop publishing and on-demand printing, data storage, mail service management, payment method management, complex back office, etc.), all of which comes with a commitment to results.

Our business

The role of Docapost and its subsidiaries is to assist companies (and public entities) in their desire to optimise the performance of their business relations via optimisation and management services interleaving information systems, information and document flows and processes, while striving for and committing to results.

The services of Docapost and its subsidiaries are designed for communications in multi-channel mode. They comply with the standards and regulations in force and form part of a sustainable development framework.

There are three levels of service but a single pledge: to meld cost reduction and value creation.

Docapost and its subsidiaries offer three levels of assistance for its services:

• Flow management solutions
  Supply/integration of software, service provision in ASP or SaaS mode

• Flow management process optimisation
  Externalising flow management in insourcing or outsourcing mode

• Business process optimisation
  Delegated management of business processes in externalised mode

Industrial processes and technology

Having established this positioning, Docapost draws on three major industrial processes and the related know-how:

• Incoming flow management: mail service management, reception services, tertiary FM, digitisation, payment method management, ADR/ADC, workflow, digital storage, etc.
• Outgoing flow management: document composition, industrial or on-demand desktop publishing, multi-channel push (e.g. mail, on-line publishing, sms, etc.), storage etc.
• Dematerialization interchange management:EDI, tax-compliant electronic invoices, paperless contractual relations (e.g. temporary employment sector), electronic forms, certificates and electronic signatures and more…

Docapost has substantial expertise and skills at its disposal in the field of information and organisation systems. It is also able to integrate the technologies required to optimise business relations processes, regardless of whether they are our own technologies or others available through our partners. All of this know-how, including multi-channel expertise, means Docapost can offer bespoke industrial solutions with commitment to results.

• Consolidated sales for 2008: €420 million
• Headcount: 4,600 employees including over 400 engineers/developers
• Over 30 years’ experience
• Over 10,000 clients (including 50% of CAC 40 listed firms)
• Over 47% of sales achieved with the leading 500 companies in France
• Growth up by 10% in 2008
• 50 production sites in France.